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Frequently Asked Questions

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go365moderator2
Go365 is able to award Medicare members for a Medicare Annual Wellness Exam (also called an Annual Wellness Visit), and NOT a physical. It all depends on how the provider bills Humana. Please see below for information on the differences:   Annual Physical (Not currently eligible for rewards) Doctor will measure height and weight Doctor will take… (Show more)
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go365moderator2
What is happening? Some members may experience an error, such as TFA Pending Registration, while trying to login or complete the verification process on www.go365.com.    What is affected? www.go365.com    What do I need to do? Nothing at this time. Our IT department is working on the issue as we speak. Please be assured that they are working on… (Show more)
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communitymanager
Engaging within the Go365 Community (asking a question or commenting on a discussion board/other member’s question) will trigger an award for the Social Activity. (this will award automatically)     You can complete 4 per year earning $5 for each one (max of $20).      *Social Activities include the following: community interaction, guidance… (Show more)
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communitymanager
Notify Go365 Customer Care within 10 days of the date of the missing activity, by using the chat window on the bottom of the Go365.com page or by calling the Customer Care number on the back of your Humana member ID card.   Please note that Go365 Customer Care can only track your step history for the previous 60 days.
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Aka10392541495
I just got a new Fitbit a  Fitbit charge 3 and It is not showing all my steps for some reason, it shows only a part of my daily steps.  What can I do to correct this?
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Aka5113245114
Why are my steps not showing for JUNE JULY AUGUST from my Garmin which is connected?
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Aka85214826882
I have been unable to upload any activity data. I have tried a number of the tracker apps and none will upload. I'm using my android phone as I have no other device. 
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6BASK8P1Q7L2N
I myself do as much as I can to walk and exercise. Its a joke the hoops you make older and disabled people to do to get these tiny rewards
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communitymanager
By completing activities like preventive screenings! The Go365 Mall is where you redeem all your hard-earned rewards.
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