Gloria- What type of device do you have?
Devices and apps can be connected to your Go365 account online:
a. Access your Go365 Dashboard at Go365.com.
b. Click the device icon in the top, right-hand corner of the Dashboard.
c. Click Manage Devices.
d. Scroll to the Available Devices section.
e. Click the Connect link under the desired app.
f. Follow the screen prompts to finalize the connection as this step can vary by app.