I have this same question on my 2.0-- hasn't downloaded since Sept. 28.....upsetting!
Members were attempting to upload data from their Humana G1 and G2 pedometers, but are getting an error message and data is not awarding to Go365. This started happening over the weekend.
The good news is that our IT department has identified the root cause. This issue has been resolved according to IT. Please try to upload your devices again.