Due to CMS (Centers for Medicare and Medicaid Services) guidelines, Bucks can no longer roll over at renewal. Bucks must be spent during the same plan year they were earned. Your Bucks balance will revert to zero each year on 1/1.
Go365 allows you to self-submit December check-ins with SilverSneakers and any additional activities that may not award in time. You can submit by fax, mail, or through a secured message by clicking the envelop icon. Please be sure that your name, member ID number, and date of birth are included in your submission so that it can be correctly assigned. We also ask that information is sent prior to 12/15 to guarantee enough time for processing.
If your workouts at the very end of December will give you enough Go365 Bucks to place an additional/bigger order, you can call customer service and ask that you be allowed to Email the representative directly. The rep would keep you on the line until your Email arrived, then enter the information so you can redeem immediately. However, often times the few workouts at the end of the year do not make a big enough impact on a member's bucks total.