1 Reply Latest reply on Apr 24, 2018 10:25 AM by go365admin4

    vivosmart hr

    aka73141511250

      I have a Garmin Vivosmart HR.  go365 shows it as connected but no data is being downloaded.

        • Re: vivosmart hr

          Hello Margaret- If your Garmin device is still not sending data, it may be connected with the wrong Email address. I would advise to disconnect and reconnect making certain you're connecting with the accurate Email that you set your Garmin account up with.

           

          To disconnect your device, click the blue watch icon > Manage Devices > Disconnect under where your (insert device) is showing connected. You will then receive a message confirming that you want to disconnect your device. After clicking Disconnect, you will receive a notification that you have successfully disconnected your device from your Go365 account.

          To reconnect your accounts, click the blue watch icon > Manage Devices > search for (insert device) under Available Devices > Connect. You will then be prompted to log in to your (insert device) account. Be sure to allow access to all data to prevent this going forward. You can then click Allow.