1 Reply Latest reply on May 25, 2018 6:42 AM by go365admin3

    I.T. Phone Number ?

    aka191214563781

      Good Day

      I have had problem with the credits for exercise at my local YMCA, I got an Email Yesterday stating I should call customer so IT can check it out for Me. (Jerome- Please call customer service so IT can investigate further. Silver Sneakers should automatically be awarding once a month, one month delayed.) I will be out of town for the next few days, so I will get back next Tuesday.

      Please Email me the Phone number to call to get the problem resolved.

      Thank You for You advise

      JeromeSt. Clair

       

      jive-1531249080-arn-2-2um@mail.humana-vitality.jiveon.com

      aka191214563781 May 22, 2018 11:23 AM

       

       

      Marilyn St. Clair

      stclairjerome@twc.com

      Jerry St.Clair

      stclairjerome@twc.com

       

        • Re: I.T. Phone Number ?
          go365admin3

          Hi Jerome,

           

          SilverSneakers workouts will be awarded each month, however it can take up to the end of the following month to receive the Bucks. For example, March's workouts would be awarded at the end of April and April's will be awarded at the end of May.

           

          Check out the following post for more information:

          SilverSneakers

           

          If you would like to speak with a Customer Service Representative, please call the number on the back of your Humana ID card and ask for Go365, or call 1-800-4humana.