This is the message I receive when I try to enter my rewards account:
You don't have permission to access "http://www.go365.com/direct-connect-logon?" on this server.
Mary- I would advise to attempt to log in through Humana.com. Once you're logged on, in the upper left hand corner there will be a Go365 tab. If you click on that, it will switch you over from Humana.com to Go365.com.