1 Reply Latest reply on Nov 8, 2018 6:30 AM by go365admin3

    Reward point lost

    aka3112292554

      On November 1 I switched from my work insurance to Medicare.  I had a little over 2000 points that I had not converted into gifts. Why did I loose those and why did they not roll over with my insurance coverage?

        • Re: Reward point lost
          go365admin3

          I apologize for the frustration. Once any plan change is made, the Go365 account will start over. Unfortunately, any Bucks will not transfer from your previous plan.

           

          Medicare and CMS law requires that any Bucks do not roll over from year to year, any Bucks earned in your currently policy will need to be redeemed by 12/31 each year.