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Why am I locked out of my account now even though I was logged in earlier to the down for maintenance site?

Question asked by Aka6615301756 on Dec 31, 2018
Latest reply on Jan 2, 2019 by go365moderator2

earlier I was logged on .but could not redeem my points because the site is down for maintenance. It said to check back later. Why is it locking me out saying to reset my password?