I apologize for the frustration. Are you using a compatible heart rate monitor with your Garmin device? Is it compatible with Garmin? You may need to reach out to Garmin Customer Service for help troubleshooting the monitor.
The Vivofit 3 does not have a built-in heart rate monitor, but it can connect to any compatible heart rate monitor using Garmin's ANT+ wireless communication protocol. When paired with a heart rate monitor the Vivofit 3 will display heart rate and heart rate zone and record those metrics during activities.
Yes, I found out from Garmin what I already thought I knew from the
Vivofit 3 description on the GO365 website. The Vivofit 3 is compatible
with a Garmin heart rate monitor (no ANT+ required). Your customer
support rep did not know that. Fortunately, Garmin has much better
customer support than GO365 does. They were able to tell me in a few
minutes how to pair the Vivofit 3 with the HR monitor, and they did it
by talking to me directly -- no text required. I am so thankful to
Garmin because GO365 has a ridiculous return policy limited to 24
hours. I'm now using the HR monitor and Vivofit 3.
I still have no idea what your 2019 rewards policy is, but I'll find out
as the year progresses. For example, I'll see whether you still give
reward points for HR data just as you claimed in 2018. I'm beginning to
think your company policies are very deceptive and capricious. For
example, the way you honor Silver Sneakers points earned in December
requires extraordinary effort and precise timing on the recipient's part
to avoid losing the points. That means that you routinely count Silver
Sneakers' points for only 11 months each year. Also, I can now see only
six reward items in the "mall." That means I cannot view the Vivofit 3
description. Is that because I have no points yet in 2019, or have you
dropped most reward options? Either way, I have no way to verify the
information on which I made my device selection.
I have already given feedback several times on the frustrating "time
out" feature on your chat option. For it to shut down while waiting for
a reply from your representative is absurd. Please find someone with
the IT knowledge to reprogram this chat procedure. By the way, the same
thing happens with the website during a chat. Do you really want
customers kicked off a chat or kicked off the website while trying to
get help from customer service? Don't tell me I just have to type a
response to prevent the time out. I already know that, although it is
not explained anywhere nor should it be necessary.
You ask for feedback every time I access your site. Please use it to
improve GO365. This reward program has the potential for being very useful.
Bob Stewart (bscritic.com) --/It is better to have unanswered questions
than unquestioned answers./