I earned some 360 credits in the year 2018, but cannot find them. I understand the credits do not carry forward to the next year, but if I had enough credits for a reward last year, would I be able to redeem them, or do the credits just disappear at the end of the year?
I am sorry for the concern with your rewards. Unfortunately, if you had that many rewards, it would have not been enough to redeem at that time. Rewards from the previous plan years, are not able to be redeemed.