Gift Card lost in mail, company will not replace they say they are not responsible once sent out? What kind of program is this?
Unfortunately, once we have confirmed shipment to the correct address there is no further tracking information available, since the gift cards are delivered by your local post office. We sincerely apologize for any inconvenience, or frustration.
Where the heck is the mad button?? How about direct deposit? Gift cards are being stolen out of mail boxes!! Heck my son could take it out of my mailbox while I am at work and use them!! It's 2019!! With today's technology, the rewards should be direct deposited just for safety's sake!!
Since they WON'T be replaced, then a personal pin for each card should be set up or direct deposit into my bank!!
Thank you for voicing your concerns, as they are most definitely valid!
The incidence rate of lost/stolen gift cards reported is low, so I sincerely apologize if you have been affected. Unfortunately, Centers for Medicare and Medicaid Services does not permit Go365 to issue cash, or an equivalent, as a form of reward (deposit, check, VISA gift card, etc).
If you have concerns about your gift cards being mailed to your address, some members have opted to have them sent to the office address of their complex, a company address, a PO Box, or the home of a relative that lives in a safe neighborhood.
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