Go365 can be reached by dialing the telephone number on the back of your Humana insurance card. You will need to follow the prompts, and state "Go365" when asked how you can be assisted. Go365 is open 7 AM - 8 PM CST, Monday-Friday.
The chat feature can be utilized when you are signed into your Go365.com account. The chat box is located in the bottom, right-hand corner of your account screen, and is available Monday - Thursday 7 AM - 8 PM, Friday 7 AM- 8PM, and Saturday/Sunday from 8 AM - 5 PM EST.
Submitting your workouts monthly is preferred.