Why did you change the rewards program for 2019, 500 steps for 8 days a month is an insult. All the fitness programs I've read recommend 10,000 steps a month! Where did you come up with this? 4000 steps a month is what you are now recommending?
Decreasing expectations was not the intention of the program changes, and we sincerely apologize if that is the thought, or cause of any dissatisfaction. The goal in relation to the changes was to simplify the overall experience for all members, of all abilities. Please know that we look at both program successes and opportunities for improvement, each and every year.
We encourage the continuation of your exemplary physical activity, and praise you for your hard work!
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