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The Kohl's gift card that I ordered on September 13th has not arrived

Question asked by 7ANDE8G653P6T on Sep 26, 2019
Latest reply on Sep 27, 2019 by go365admin3

The post office notified me on 9/23/2019 that a letter from Go365 was to arrive in my mailbox on that date.  It has not yet shown up so I have to assume it got put in someone else's mail box or is just lost.  Can you cancel the gift care and reissue another to me.