I can't get to the order page for the 365 mall. Very frustrating !!!
We sincerely apologize for the delay, and any frustration in regards to redeeming your rewards. The Go365 Mall must be accessed from your Go365.com account (you will sign in with the same username and password as Humana.com).
There is then a link for the Go365 Mall, located near the top of the Go365 Dashboard/home page.
If ever you encounter this type of issue, you can always call 1-866-677-0999 to redeem your rewards as well.
How strange !!!
I'm having the same issue. Must be a problem with website as I've not had this issue before. I've redeemed rewards just fine. Now when you log in you just come up with help page and it won't even search for the mall!
Would someone please fix this website. All I get are the questions people ask. Can't get into anything else. HELP
HUMANA, it's great to offer a rewards program, but if your clients can't get to the page to redeem their points it's pretty worthless. I'm trying to get to the REDEMPTION page as well, and cannot do it. You would make a great politician - lots of promises, no results!!!
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