My cards have been waiting to be shipped and I am still waiting. I was hoping to get them to use them for my 3 yr old grandson's birthday and his birthday has come and gone and no gift card yet, and it hasn't even been shipped yet. What is GOING ON!!!??? Poor little guy turned 4 years old without a gift from grandma,and unfortunately I do not have the money to buy out of pocket.. I tried chatting with customer service around 10am and it is not working! I am very upset!