Where can I find the activity I was credited for in 2019?
Accounts are cleared, and reset, as of 1/1/2020. If you have any specific questions in regards to your 2019 activity, I would be happy to assist you!
Thank you for your response....
I don’t believe I was credited for some of my activity, ie...
Annual Check up
December Gym Visits
I don’t know what was credited, that is my question.
How do I ensure they get credited in the future and what can can I do to get them credited this year.
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In the future, you will want to be sure to contact us prior to end of year and we will be happy to look into any missing rewards for you.
Currently, all prevention activiites award based off of claims. If something does not award via claims, you do have the option of submitting alternate proof on your Go365.com account.
You can also call/chat in to report your December workouts, if you do not use the paper activity tracker.
Unfortuately, we are no longer able to address any activities completed within 2019. They are no longer eligible for rewards. Please let us know throughout the year if you have any concerns in regards to your rewards!
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