Why can't I get reward for my Bone Density test that I got in June, since you can only get one every 2 years? I can't get another this year so why am I penalized?
Activities are always awarded by the date of service, and I can verify that the reward for a bone density test was applied to your account last year.
All activities must be completed, awarded, and the rewards redeemed, all within the same plan year. Rewards do not carry-over from one year to the next, and we cannot award activities completed in a prior year. This is all per CMS guidelines, as the Centers for Medicare & Medicaid Services govern our program. I apologize for any inconvenience, or frustration!
On Fri, Mar 6, 2020 at 9:20 AM go365moderator2 <firstname.lastname@example.org>
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