Why does Humana have to send a paper Smart Summary every month? Why not send an email alerting me that it is available. I can get it online. The paper just goes straight into the shredded. What a waste of resources!
This is a great question!
Unfortunately, this resource is for Go365 inquiries only. I am unable to assist with SmartSummary Communication preferences, I apologize!
You can certainly contact the benefits department to inquire whether the summaries can be sent via email only. Thank you!
I posted the question here because on the "Contact Us" page on MyHumana referred me here for live chat:
Live chat: Sign in to Go365 and select the chat window on the bottom right of the screen to chat with Go365’s Customer Care team.
There doesn't seem to be any way I can contact Humana directly except by telephone. I don't have time to wait to get through to a live person.
Got it! The live chat is actually a button at the bottom-right, when signed into your Go365.com account. This Community will get your question to a live person (like me ), but it will not be an instant response like chat. Both options are for Go365 questions, only.
I apologize for any inconvenience in having to call for medical plan questions. I hope you have a great day!
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