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Why can't Humana go paperless with Smart Summary

Question asked by aka43105130746 on Mar 11, 2020
Latest reply on Mar 11, 2020 by go365moderator2

Why does Humana have to send a paper Smart Summary every month? Why not send an email alerting me that it is available. I can get it online. The paper just goes straight into the shredded. What a waste of resources!