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Why is my "SmartSummary statement" for a bone density test not accepted as proof

Question asked by Aka14918847 on Mar 24, 2020
Latest reply on Mar 26, 2020 by go365moderator2

I completed a bone density test in January 2020. My "SmartSummary statement" shows when it was done and the allocation of fees. I submitted it as proof for the reward.

According to the rewards program..."Submit documentation using the upload button below (or download the PDF and mail it in). Accepted documentation includes: Your Explanation of Benefits (EOB), which is typically mailed to you after a claim is processed, and can also be accessed on MyHumana by selecting “SmartSummary statements”

 

I uploaded a PDF of the "SmartSummary statement". Why was it rejected?

 

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