I completed a bone density test in January 2020. My "SmartSummary statement" shows when it was done and the allocation of fees. I submitted it as proof for the reward.
According to the rewards program..."Submit documentation using the upload button below (or download the PDF and mail it in). Accepted documentation includes: Your Explanation of Benefits (EOB), which is typically mailed to you after a claim is processed, and can also be accessed on MyHumana by selecting “SmartSummary statements”
I uploaded a PDF of the "SmartSummary statement". Why was it rejected?