AnsweredAssumed Answered

May activity not reported

Question asked by Aka19122044710 on Jun 1, 2020
Latest reply on Jun 18, 2020 by go365admin3

Just as happened in part of January and all of February 2020, my steps are not reported since April 23, through May. My trackers are MyFitnessPal and Withings, both show "connected" but Withings says "never uploaded," which can't be right as steps have been uploaded in the past. And, I don't seem to have any control over uploading. If the devices are connected, why are the steps not being tracked? My Withings app clearly shows ample steps recorded every day. For example, the report of 5/11/20 for the prior week 5/4 - 5/10 showed 49,557 steps, clearly enough to qualify for credit. The 5/25/20 report clearly shows activity throughout the month with 48,087 steps for the week of 5/18 - 5/24. What seems to be the issue here? I can send screen captures to show the activity, if that is possible. Thanks.#