I had a pre op, wellness and preventative Doctor Appt on 5/12/20. Why didn't I get the credit for the annual wellness exam? My doctor is Ruby Tam at Northwest Family Physicians.in Crystal MN.
That is a great question! The Annual Wellness Exam has to meet certain criteria to be eligible for rewards. It would depend on how the doctor codes and bills the exam to Humana.
Check out Why am I not being awarded for an Annual Wellness Exam? for more information on what needs to be completed for it to qualify as an Annual Wellness Exam.
If a qualifying activity is not awarded via claims (if you did not use your Humana insurance, paid out of pocket, or the service was free), you can upload proof of activity completion on your Go365.com account. If you had the qualifying activity, you can sign into Go365, click "Preventive Care," and then "View details" under the applicable activity. If you scroll to the bottom of the details page, you can select the date of service and upload sufficient proof of the activity completion.
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